Returns and Refunds

Ayushiv.com Return Policy: Your Satisfaction, Our Guarantee

At Ayushiv.com, we are committed to providing you with the highest quality jadi-booti, herbs, and mukhwas products, and your satisfaction is our top priority. We understand that sometimes a return or exchange may be necessary. Please read our return policy carefully to ensure a smooth and hassle-free experience.

1. 30-Day Return Window:
We offer a 30-day return window from the date of delivery. If you are not completely satisfied with your purchase, you may return the item(s) within 30 days for a refund or exchange.

2. Eligibility for Returns:  
To be eligible for a return, the item must be unused, undamaged, and in the same condition as you received it. It must also be in the original packaging. Perishable goods, such as food items, are exempt from being returned unless they arrived damaged or defective.

3. How to Initiate a Return:
To initiate a return, please contact our customer support team at info@ayushiv.com or 8387878704. Provide your order number, the item(s) you wish to return, and the reason for the return. Our customer support team will guide you through the return process.

4. Return Shipping:
Customers are responsible for the cost of return shipping, except in cases where the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service to ensure that your return is received.

5. Refund Process:
Once your return is received and inspected, we will send you an email notification. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specified number of days, depending on your payment provider’s policies.

6. Exchanges:
If you wish to exchange an item, please contact our customer support team. We will assist you in processing the exchange and provide you with the necessary instructions.

7. Damaged or Defective Items:
If you receive a damaged, defective, or incorrect item, please contact us immediately. We will arrange for a replacement or refund, and there will be no additional shipping charges for damaged or defective items.